Quality

KE Fibertec is ISO 9001 certified which is a strategic management system to monitor the quality of all internal processes. Our goal is to deliver high quality products and services as agreed upon with the customer.

We take pride in working honestly and keeping reliability towards our customers, suppliers, and colleagues.

Your time is valuable, and we understand the importance of delivering on time. 99.0% of our orders are delivered at the confirmed date.

Any errors will be corrected immediately. Our report system identifies and implements actions necessary to obtain continuous improvements.

In 2012, we registered a drop in the number of customer complaints to a historic low of 59 (60 in 2011) despite a group turnover growth of more than 11%.

This number should be compared against a delivery of approximately 6,000 orders in 2012.

Customer complaints costs came to 0.17% of the 2012 turnover (0.15% in 2011).

 

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