KE Fibertec is ISO 9001 certified which is a strategic
management system to monitor the quality of all internal processes.
Our goal is to deliver high quality products and services as agreed
upon with the customer.
We take pride in working honestly and keeping reliability towards
our customers, suppliers, and colleagues.
Your time is valuable, and we understand the importance of
delivering on time. 99.0% of our orders are delivered at the
Any errors will be corrected immediately. Our report system
identifies and implements actions necessary to obtain continuous
In 2012, we registered a drop in the number of customer complaints
to a historic low of 59 (60 in 2011) despite a group turnover
growth of more than 11%.
This number should be compared against a delivery of
approximately 6,000 orders in 2012.
Customer complaints costs came to 0.17% of the 2012 turnover
(0.15% in 2011).