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Quality

KE Fibertec is ISO 9001 certified which is a strategic management system to monitor the quality of all internal processes. Our goal is to deliver high quality products and services as agreed with the customer.

We take pride in working honestly and keeping reliability towards our customers, suppliers and colleagues.

Your time is valuable, and we understand the importance of delivering on time. 99.0% of our orders are delivered at the confirmed date.

Any errors will be corrected immediately. Our report system identifies and implements actions necessary to obtain continuous improvements.

In 2013 we registered a drop in the number of customer complaints to a historic low of 46 (59 in 2012). This number should be compared against a delivery of approx. 6,000 orders in 2013 and the fact that we introduced a new ERP system from 1st of January 2013. Customer complaints costs came to 0.17% of the 2013 turnover (2012 level).

 

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